Skaala – Quality & Warranty

WARRANTY

The general terms and conditions of Skaala Warranty are provided below.

Answer may also find in our frequently asked questions.

Warranty

Skaala IFN Oy provides a 2-year product warranty on products manufactured by us. The warranty covers the structure and materials of windows and doors as well as any optional accessories specified in the order confirmation. Structural changes made to the product without Skaala’s written consent are prohibited and will void the warranty. Damage caused by external factors (e.g. water, ice, birds) is not covered by our warranty.

The warranty period starts on the date of delivery to the customer.

If the product is replaced, the warranty covers:
A. the supply of the new part (product sales).
B. the supply and installation of the new part (installation sales).

Window warranty
Skaala provides a 2-year structural warranty on its windows. The warranty is valid only if the window has been installed and maintained according to our instructions and has not been damaged by water or sunlight.
Note: The external surface of the window can become misted during certain times of the year when humidity is high. This condensation is caused by low indoor temperature or very good thermal insulation capacity of the window. Thermal radiation from inside of the property is not enough to keep the glass dry. This type of condensation is most common at night and early morning. It evaporates when the air gets warmer and is not harmful to the window. Occasional condensation is typical in a window with very good thermal insulation capacity. Skaala FrostFree remains free of frost in all weather conditions.

Warranty on painted external and balcony doors
Skaala provides a 10-year non-warp warranty and a 2-year structural warranty on our doors which have been installed according to our instructions. The door does not warp permanently more than 5mm. The warranty is valid only if the door has been installed and maintained according to the instructions and has not been damaged by water or sunlight.
Note: Our warranty does not cover black doors

Warranty on veneer external and balcony doors
Skaala provides a 10-year non-warp warranty and a 2-year structural warranty on our doors which have been installed according to our instructions. The door does not warp permanently more than 5mm. The warranty is valid only if the door has been installed and maintained according to the instructions and has not been damaged by water or sunlight. The structural warranty does not cover cracks or discolouring in pine veneer or teak veneer doors which have been exposed to direct sunlight or rain.

Seal warranty on multiple glass units
All multiple glass units in Skaala products have a 5-year seal warranty. Note: The warranty does not cover thermal stress damage if dark blinds or other dark shade accessories are used. These accessories increase the risk of thermal shock as they increase the temperature in the immediate vicinity of the glass unit. Thermal shock can break the glass.

Note: The warranty does not cover broken glass.

Installation warranty
Skaala provides a 2-year warranty on the installation of doors and windows carried out by Skaala Oy, starting from the date of handover to the customer, provided that Skaala’s instructions on product acceptance, storage, handling and maintenance have been adhered to.

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Skaala IFN Oy
UK Sales

Tel: +358 (0)10 835 4700
Address: Yrittäjäntie 25, 62375 Ylihärmä
E-mail: info@skaala.com